License Notices and Feature Access

What this helps you do

Understand conditional license notices and what to do when a feature is locked.

License notice visibility

License notices may appear in dashboard, topbar, account, or administration areas only when the license state requires attention. A license notice may appear only when the license state requires attention, such as inactive, expired, restricted, or reactivation-required states.

License notices may appear only when the license state requires attention, such as inactive, expired, restricted, or reactivation-required states.

Inactive or locked license

License inactive means the deployment may not currently have a valid active license state. A message such as Deployment fingerprint changed beyond tolerance means the deployment identity may have changed enough that reactivation is required.

Normal users should report the notice to an administrator or support team. Administrators or authorized support users should reactivate or repair the license through the approved license process.

Feature access and Emii

Some DeskDox features may depend on license, edition, configuration, or permissions. A locked feature does not always mean your account is broken.

Help Center articles and Emii Help / Guidance are separate from licensed document AI behavior. Help / Guidance should remain usable for Help Center questions when available. Document AI or document-RAG modes may still be blocked by AI license state, document permissions, or indexing configuration.

No banner on your dashboard

If there is no license banner on your Dashboard, the current UI state may not require one, your account may not see license notices, or the notice may appear only in administration screens. Do not assume the banner is always visible.