DeskDox
Administration and Operations1 min readReviewed 2026-05-14

Business Calendars Overview

Business calendars define working days, working hours, timezone, and holidays used for SLA and due-date calculations. Manage them at /app/admin/business-calendars.

Business calendars list

Why calendars matter

When a workflow step uses a business calendar, DeskDox can exclude non-working time such as weekends and configured holidays from SLA calculations. This helps avoid due dates that incorrectly count closed-office time.

Business calendar management is an admin feature. Standard users usually experience its effect through task due dates, overdue indicators, and SLA breach status rather than managing calendars directly.

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Create or Edit Business CalendarUse `/app/admin/business-calendars` and select `New Calendar` or `Edit` to maintain a calendar for SLA timing.Holidays and Non-Working DaysHolidays and non-working days are calendar exceptions that can pause or adjust SLA due-date calculations when a workflow step uses a business calendar.Workflow SLA and Due DatesWorkflow SLA is configured at the workflow template step level on `/app/admin/workflow-templates/:id`. This is an admin configuration area and may be hidden if your role Notification and SLA TroubleshootingUse this checklist when notifications, due dates, escalations, calendars, dashboard metrics, or overdue task views do not match expectations.