DeskDox
Administration and Operations1 min readReviewed 2026-05-14

Holidays and Non-Working Days

Holidays and non-working days are calendar exceptions that can pause or adjust SLA due-date calculations when a workflow step uses a business calendar.

Holiday and non-working day configuration

How to add a holiday

Open the business calendar, go to Holidays, select a Date, add a Name if useful, choose Recurring for holidays that repeat yearly, then select Add. Save the calendar after making changes.

Weekends or other non-working days are controlled by the Work Days selection in the same calendar. If Saturday or Sunday is selected as a work day, DeskDox may count that day for business-calendar SLA timing.

Troubleshooting wrong due dates

If a weekend or holiday was counted, check that the workflow step has Use Business Calendar enabled, the correct calendar is selected, the calendar's Work Days are correct, the holiday date exists, and the task started after the relevant template/calendar setup was applied.

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