20 articles
Administration and Operations
System settings, notifications, email, licensing, branding, and operating procedures.
Start with these administration and operations guides
Use these articles to learn the core concepts, complete common tasks, and troubleshoot the most frequent questions in this DeskDox area.
Articles in this section
Business Calendars Overview
Business calendars define working days, working hours, timezone, and holidays used for SLA and due-date calculations. Manage them at `/app/admin/business-calendars`.
1 min readEscalation Chains Overview
Escalation chains are reusable sets of escalation levels for workflow steps that breach SLA. Manage them at `/app/admin/escalation-chains`.
1 min readNotifications Overview
Notifications are DeskDox alerts for items that may need attention, such as workflow activity, document events, system events, reminders, and SLA-related workflow updates
2 min readSystem Settings Overview
System Settings is the administration area for deployment-wide DeskDox configuration. Open `/app/admin/system/settings/general` to start from General settings, then use t
1 min readCreate or Edit Business Calendar
Use `/app/admin/business-calendars` and select `New Calendar` or `Edit` to maintain a calendar for SLA timing.
1 min readNotifications List and Actions
Open `/app/notifications` to view the notification center. The notification bell can also send you to this page with the `Unread` or `All` filter selected.
2 min readProfile and Account Menu
Use the profile menu to open profile details, preferences, appearance settings, or log out.
2 min readAdmin Security Settings
Open `/app/admin/system/settings/security` to configure deployment-level security settings.
1 min readDocument Email Settings
Open `/app/admin/system/settings/document-email` to control document send-by-email behavior.
1 min readEmail and SMTP Settings
Open `/app/admin/system/settings/smtp` to configure outbound email.
1 min readEmail Template Settings
Open `/app/admin/system/settings/email-templates` to manage system email templates.
1 min readLicense Notices and Feature Access
Understand conditional license notices and what to do when a feature is locked.
2 min readLicense Status and Activation
Open `/app/admin/license` to review the License Center.
1 min readOrganization and Branding Settings
Use General settings at `/app/admin/system/settings/general` for organization identity fields. DeskDox includes fields for Organization Name, Site Name, Contact Person Na
1 min readAppearance and Theme
Change the DeskDox visual theme when appearance controls are available to your account.
1 min readAudit Logs
Open `/app/admin/audit-logs` to review administrative and system audit events when your role allows it.
1 min readEmail and Mobile Notification Delivery
Notification preferences can include email and, depending on the build or deployment, mobile notification options. Preferences control what you want to receive; they do n
1 min readEscalation Rules
Escalation rules are the individual levels inside an escalation chain. Each level defines when to escalate, which channel to use, and who should receive the escalation.
1 min readHolidays and Non-Working Days
Holidays and non-working days are calendar exceptions that can pause or adjust SLA due-date calculations when a workflow step uses a business calendar.
1 min readNotification Preferences
Use `/app/settings/notifications` to control how DeskDox sends notification updates for the event types visible to your account.
1 min read