DeskDox
Administration and Operations1 min readReviewed 2026-05-14

Create or Edit Business Calendar

Use /app/admin/business-calendars and select New Calendar or Edit to maintain a calendar for SLA timing.

Create business calendar form

Calendar fields

DeskDox includes Name, Timezone, Set as default calendar, weekday buttons from Monday through Sunday, Work Start Hour (24h), and Work End Hour (24h). Name is required before Save Calendar is enabled.

Holidays

Use the Holidays section to add exception dates. Enter Date, optional Name, choose Recurring when the date repeats yearly, then select Add. Existing holiday rows can be removed with Remove.

Holidays and non-working days section

Use Cancel to close without saving. Use Save Calendar to persist the calendar.

Was this article helpful?

Related articles

Continue with closely related administration and operations guidance.

Business Calendars OverviewBusiness calendars define working days, working hours, timezone, and holidays used for SLA and due-date calculations. Manage them at `/app/admin/business-calendars`.Holidays and Non-Working DaysHolidays and non-working days are calendar exceptions that can pause or adjust SLA due-date calculations when a workflow step uses a business calendar.Workflow SLA and Due DatesWorkflow SLA is configured at the workflow template step level on `/app/admin/workflow-templates/:id`. This is an admin configuration area and may be hidden if your role Notification and SLA TroubleshootingUse this checklist when notifications, due dates, escalations, calendars, dashboard metrics, or overdue task views do not match expectations.