DeskDox
Sharing and Access Control1 min readReviewed 2026-05-14

Departments Overview

Departments list

A department is an organizational grouping such as a branch, team, or unit. DeskDox uses departments to organize users and to support access decisions.

DeskDox includes a user's primary_department_id participates in folder access checks. For normal users, department assignment is important because same-department fallback access can allow folder actions such as view, list, preview, download, and upload depending on folder ownership and access logic.

The user creation UI requires a department for normal users. DeskDox includes active non-system_admin users cannot be created without a department, and an active normal user cannot have the department removed during edit.

Department users

The user list includes department member viewing. The current user form has one primary department dropdown, so do not assume a user can belong to more than one primary department unless a separate feature is visible in your environment.

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Departments List and ActionsOpen `/app/admin/departments` to view and manage departments. DeskDox includes search, active/inactive filtering, sorting, pagination, and admin-only access.Assign Users to DepartmentsOpen `/app/admin/users`, create or edit a user, then choose the department from the `Department` dropdown. The browser-confirmed UI makes department mandatory for normal Create or Edit a UserOpen `/app/admin/users` and use `Create user` when it is visible. DeskDox includes that user creation is restricted to users with the required system administration or usAccess Control TroubleshootingUse this checklist when access does not match expectations.