DeskDox
Workflow Approvals1 min readReviewed 2026-05-14

Overdue Tasks and SLA Breaches

Open your task inbox to review work assigned to you. Use Show overdue first when available to prioritize overdue work. Administrators can use the Department SLA dashboard to monitor department-level workload and SLA risk.

Department SLA dashboard

What overdue means

A task is overdue when its due date has passed. An SLA breach means the configured SLA target was missed. Due dates can be affected by workflow step SLA settings, business calendars, working hours, holidays, and escalation configuration.

The Department SLA dashboard can show department-level indicators such as active workload, overdue work, breached SLA counts, and escalation visibility when workflow activity and SLA configuration exist.

What to do

Open the overdue task, review the document or workflow context, and complete the assigned action if it is still assigned to you. If the task is assigned to another user, role, or department, you may not be able to act on it. Admins should verify assignment, SLA configuration, calendar setup, escalation chain settings, and whether enough workflow activity exists for the SLA dashboard to show meaningful data.

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Workflow SLA and Due DatesWorkflow SLA is configured at the workflow template step level on `/app/admin/workflow-templates/:id`. This is an admin configuration area and may be hidden if your role Escalation Chains OverviewEscalation chains are reusable sets of escalation levels for workflow steps that breach SLA. Manage them at `/app/admin/escalation-chains`.Department SLA DashboardUse `/app/admin/workflows/departments` to monitor department-level workflow throughput and SLA breach performance.Notification and SLA TroubleshootingUse this checklist when notifications, due dates, escalations, calendars, dashboard metrics, or overdue task views do not match expectations.