Workflow Comments and Decision Notes

What this helps you do

Understand workflow comments and decision notes without assuming every workflow exposes the same fields.

Decision comments

The task detail view includes a Decision Comment field on task detail. It also available that rejecting a task requires text in that field. Approval comments or optional decision notes may be available depending on workflow configuration.

Comments may be unavailable when you do not have an active assigned task, the task is read-only, the workflow is completed or cancelled, or your permissions do not allow action on the current step.

Visibility and audit value

Workflow comments and decision notes help explain why a task was approved, rejected, returned, or changed. They are audit-relevant because they preserve review context for later users and administrators.

Who can see comments depends on role, workflow visibility, document access, and audit permissions. Users involved in the workflow or users with administrative workflow access may see more context than a standard viewer.

Document comments versus workflow notes

Some deployments may not show a separate document-comments interface in the workflow task view. If your environment shows both document comments and workflow decision notes, treat workflow decision notes as the reason attached to the workflow action, and document comments as collaboration notes on the document itself.

Related Emii questions

• "How do I add a workflow comment?"
• "Are workflow comments visible to other users?"
• "Do I need to give a reason when rejecting?"
• "Where can I see approval comments?"
• "Are workflow comments audited?"