System Admin Troubleshooting
Use this article when an administration setting is blocked, unclear, or not behaving as expected.
If you cannot access system settings, confirm your role. System Admins can access all system settings sections. EDMS Admins can access many settings sections, but DeskDox keeps Backup, Restore, and Storage Management out for non-System Admins.
If backup is not ready, check the readiness message, effective backup root, path existence, and write permissions. If backup history is empty, the UI may simply have no completed backups yet. If scheduled backups are not running, check schedule frequency, scheduler availability, scheduler active state, storage path, retention settings, and last automatic backup error.
If restore is blocked, validate the backup first, select an existing backup or upload archive, choose restore options, acknowledge the overwrite warning, and type the exact confirmation string RESTORE DESKDOX. Run restore only during an approved maintenance window after validating the backup and confirming the overwrite warning.
If SMTP test fails or emails are not sending, check SMTP host, port, encryption, credentials, From Email, network access, mail server policy, and system error message. Do not expose passwords, API keys, tokens, or SMTP secrets in Help Center questions or support screenshots. If email links are wrong, check deployment Public/Base URL configuration with operations.
If a license warning appears, check license state, valid-until date, activation type, activation health, fingerprint drift, user limits, and licensed feature switches. Do not treat sample counts from screenshots as product limits.
If system status is unhealthy, refresh System Status, copy version info for support, and check service connectivity and service logs. If storage warning is shown, review Storage Management for disk usage, quota usage, path health, and temp cleanup status. If audit logs are missing, check filters, date range, permissions, and retention before assuming no activity occurred.
Contact support or your operations team when a setting depends on environment variables, filesystem mounts, mail infrastructure, activation service responses, or production restore procedures.