Frequently Asked Questions
Why can my colleague see actions I cannot?
DeskDox is role- and permission-based. Visibility and actions are not identical for all users.
Where did Advanced Search go?
Deep Search is now the primary search experience. Legacy advanced-search routes redirect to Deep Search.
Why is the Invoices tab missing?
Invoices can be feature-gated by deployment settings. In the current deployment configuration, invoices are disabled.
Why can I view but not edit/share a document?
Document and folder permissions can allow read-only access while blocking write/share actions.
Why am I asked for workflow selection during upload?
Some tenants enforce workflow on upload. Select a template or contact your admin.
Why is Emii not visible?
Emii can be disabled at environment level or hidden by deployment configuration.
Can I reset password from Forgot Password now?
UI exists, but system service reset flow can vary by deployment readiness. Follow your tenant support process if reset does not complete.
Where do I report product issues?
Use Help -> Contact Support to create a support ticket, then include reproducible steps and IDs.