Access Denied and Permission Errors

A permission-denied page may appear when your account does not have access to the requested document, folder, workflow, or administration area.

Unauthorized usually means DeskDox could not accept the current authentication state. Sign in again, then retry.

Forbidden, Not authorized, or Permission denied usually means you are signed in but your role, department, folder permission, document permission, workflow assignment, lifecycle permission, or admin permission does not allow the action.

Try these first:

1. Refresh the page and retry from the current screen.
2. Confirm you are signed in as the expected user.
3. Check whether the item is in the expected folder and has not been moved, deleted, expired, or archived.
4. Ask an administrator to check your roles, department, role permissions, and folder/document access.
5. For workflow actions, confirm the task is assigned to you, your role, or your department and is still active.
6. For lifecycle/admin actions, confirm the admin menu and role permissions are assigned.

Contact an administrator or support when the error persists after the permission and department checks. Do not assume SSO, Active Directory, Entra ID, or external identity sync is involved unless your deployment explicitly uses and documents that feature.