Search the Help Center

What this helps you do

Find DeskDox help articles, open the right article, and use Emii for source-based answers about DeskDox features.

Who can use it

All signed-in users with Help Center access can search articles. Emii availability depends on environment configuration and user access.

Required permissions

• Help Center route access.
• Emii access if asking the assistant.

Search the Help Center

1. Open Help Center.
2. Type a feature, task, or problem in the search box.
3. Use practical keywords such as upload, workflow, lifecycle, public link, department, or audit.
4. Open the article that matches your task.

Open an article

Select an article from search results, top tasks, or categories. Articles include purpose, permissions, steps, troubleshooting, screenshots where available, and related Emii questions.

Ask Emii about DeskDox features

Ask how-to questions in normal language:

• "How do I upload a document with workflow?"
• "How do I create a user and assign a department?"
• "Why did lifecycle not move documents?"
• "Where can I view the document audit trail?"

Understand Emii source-based answers

For product and how-to questions, Emii should use Help Center articles first. When relevant help content exists, Emii should answer from that content and cite the source article or section. If no matching article exists, Emii should say the Help Center has no matching article yet instead of inventing product behavior.

Common mistakes

• Asking a document-content question in Help mode when you meant to search uploaded files.
• Asking a very broad question such as "help me" instead of naming a feature or task.
• Ignoring cited source articles when the answer includes them.
• Assuming Emii overrides permissions or policy.

Troubleshooting

If search returns no results, try fewer words or a product keyword. If Emii gives a generic answer, ask with the feature name and task. If Emii is unavailable, use the article search and contact support if needed.

Related Emii questions

• "How do I search Help Center articles?"
• "Can Emii answer from Help Center sources?"
• "Why did Emii say no matching help article exists?"
• "How do I ask Emii about DeskDox features?"

Related reading

• How to Use Emii Effectively
• Common Issues and Quick Fixes
• Frequently Asked Questions